Shipping and Returns

Shipping Methods

UK - you have the choice at the checkout to select either:

  • Royal Mail 1st Class - £3.75
  • Royal Mail 1st Class Record - £4.75

We obtain proof of postage for all our 1st Class packages and all Recorded delivery parcels are tracked and insured.

Delivery time: aimed to be delivered in 1-2 working days from shipping confirmation.

Free UK postage on all orders over £100.

 

Europe - flat rate of £8

Sent via Royal Mail and is fully tracked and insured.

Delivery time: aimed to be delivered in 3-5 working days from shipping confirmation.

Free postage to Europe on all orders over £100

 

Rest of the World - flat rate of £10

Sent via Royal Mail and is fully tracked and insured. A customs fee may be due depending on the country you live in.

Delivery time: aimed to be delivered in 5-7 working days from shipping confirmation.

Free postage Worldwide on all orders over £100

 

Returns

All our browbands and collars are handmade by ourselves to order and therefore cannot be returned for refund if for example you do not like the colours ordered or it doesn't fit. We are always happy to make example colour combinations for you to see if you are unsure of what you would like and our browband sizes and measurements are listed clearly for you.

Earrings cannot be returned due to health reasons.

The only items we will accept for return and refund or exchange are our stock pins. In cases of exchange, we ask for a contribution to cover the postage of the new product to you.

To return a stock pin for refund or exchange:

  • Please contact us at sales@bexsbrowbands.com to discuss your return first.
  • Any item returned to us must be in the original packaging with any labels still fully attached, clean and unused.
  • Items must be sent via Royal Mail Recorded Delivery within 14 days of shipment from us.
  • Please include a note with your details on (name, address and email/mobile number)
  • Items must be sent to: Bex's Browbands and Collars, 14E Abbenesse, Chalford Hill, Stroud, Gloucestershire, GL6 8QR